SystmConnect is our new total triage and online consultation platform that enables effective communication with patients.

You can contact the surgery online to tell us all about your medical problem or ask an admin question. You can register as a new patient online

Completing a SystmConnect online questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care. You can access SystmConnect directly through your Online Services such as NHS App or by clicking the SystmConnect banner above.

We aim to respond to all questions within 1 working day. If you require urgent medical care please do not complete an online consultation questionnaire and contact the surgery by telephone on 01204 468161.

We recognise the importance of training the next generation of GPs and are pleased that we have a number of approved GP trainers within the practice. These GP registrars are qualified doctors and are gaining more experience in primary care. There is always a senior, more experienced GP, providing support and guidance whose advice may be sought during your consultation. You may also have two doctors present during your consultation. This is for further training and development.

We have decided to introduce a patient charter to set out what patients can expect from the practice. Developing this will be a gradual process.

We have started with telephone calls, we aim to answer 90% of calls within 2 minutes, and we have done a lot of work on the phone access to the surgery. We believe that we are now on track to achieving this target.

We are currently awaiting a telephony upgrade to enhance our call data analysis.

Our next aim is to provide routine appointments within 2 weeks. We aim to start working on this in the next couple of weeks. We ensure, that any patients requiring an urgent appointment, will be seen

We welcome any suggestions about other targets that might be included.