Welcome to Kildonan House 

At Kildonan House, we provide every patient with timely, compassionate, and high-quality healthcare. This charter outlines the standards you can expect from us as we continually strive to improve our services for you.

Our Commitments to You:

Quick and Accessible Contact:

We aim to answer 90% of telephone calls within 2 minutes, ensuring prompt access to support when you need it.

We are upgrading our telephone systems to provide a smoother experience and better meet your needs.

Timely Appointments:

We are committed to providing routine appointments within 2 weeks.

For urgent health concerns, we ensure you will be seen on the same day.

Patient-Centred Care:

Every patient is treated as an individual, with care that respects your unique needs and dignity.

We value building trust with each patient, ensuring your concerns are listened to and addressed thoroughly.

Continuous Improvement:

We evolve our services based on your feedback to continually enhance your experience with us.

Recent improvements, such as upgraded facilities and integrated services, are part of our ongoing commitment to your well-being.

Together, we can make Kildonan House a place where healthcare meets compassion and continuous innovation.

Kildonan House Patient Charter Audit

1. Telephone answering. Aim is to answer 90% of calls within 2 minutes.

2. GP appointment availability. 3^rd available should be available in less than 2 weeks.

3. Ease of obtaining repeat prescriptions. Target –over 90% of patients should find it easy or very easy to obtain their repeat medication.

Survey done in September 2024. 1084 responses received. 89.34% found obtaining heir repeat medication easy or very easy. Of those who found it difficult 63% felt the problem lay with the practice and 37% felt the problem was with their pharmacy. Multiple comments were received which have been analysed by one of our Advanced Practitioner Pharmacists. An action plan has been developed and the survey will be repeated in the Spring.

4. Completion of forms (e.g. insurance, holiday cancellation, DWP). Target -100% of forms should be completed within 4 weeks.

We are carrying out Covid and Flu vaccinations at Kildonan House Health Hub @ RMI Horwich

Monday - Thursday : 9am - 12 noon 

Saturday: 9am - 12 noon 

Walk-ins are welcome!

We recognise the importance of training the next generation of GPs and are pleased that we have a number of approved GP trainers within the practice. These GP registrars are qualified doctors and are gaining more experience in primary care. There is always a senior, more experienced GP, providing support and guidance whose advice may be sought during your consultation. You may also have two doctors present during your consultation. This is for further training and development.