Dear Patients,

In line with our mission statement, we strive to provide more timely access and monitor our performance on a monthly basis. Dr Tabor, our senior managing partner, has undertaken an audit to measure our performance against the standard we have set. We are pleased to share the results of this audit with you. Our next goal is to ensure that insurance forms and other form requests are processed in a more timely manner. If you think there are other areas that require our attention, please feel free to contact Dr Tabor and Dr Atcha who are keen to hear about your suggestions.

Kildonan House Patient Charter Audit

1. Telephone answering. Aim is to answer 90% of calls within 2 minutes. 

1. GP appointment availability. 3rd available should be available in less than 2 weeks. 

We also conducted a survery monkey to capture patient's experiences with their repeat prescription requests. The comments below summarise the results.

1. Ease of obtaining repeat prescriptions. Target –over 90% of patients should find it easy or very easy to obtain their repeat medication.

Survey done in September 2024. 1084 responses received. 89.34% found obtaining heir repeat medication easy or very easy. Of those who found it difficult 63% felt the problem lay with the practice and 37% felt the problem was with their pharmacy. Multiple comments were received which have been analysed by one of our Advanced Practitioner Pharmacists. An action plan has been developed and the survey will be repeated in the Spring.

At the surgery, we are committed to delivering a service, that we would wish to receive. As such we have made it as easy as possible for any new patients to register with the surgery. If you would prefer to ring the surgery, we are happy to take the registrations over the telephone to make this as easy as possible for you. We also understand the importance of good telephone access, and we are proud that we are answering 98% of calls within 2 minutes. We also offer pre- bookable appointments with our clinical team, within two working days. We offer a Duty Doctor service for any patients that are acutely unwell and cannot wait two days for our next pre- bookable appointment.

Register Here at Kildonan House Today

Our clinics are running at Horwich RMI Monday - Friday 10:00 - 16:00, Saturday 09:00-12:00 (noon). No appointment necessary 

• In England two women die every day from cervical cancer, yet it is one of the most preventable cancers. Getting your screening can help stop it before it starts. So don't ignore your invite, and if you missed your last cervical screening, book an appointment with your GP practice. Find out more at nhs.uk/cervicalscreening

• Cervical cancer is one of the most preventable cancers, yet in England two women die every day from it. Screening can help stop cancer before it starts. So don’t ignore your cervical screening invite and if you missed your last one, book an appointment with your GP practice. Cervical screening saves lives. Find out more at nhs.uk/cervicalscreening

• Cervical screening saves lives. So don't ignore your cervical screening invite and if you missed your last one, book an appointment with your GP practice. Find out more about cervical screening at nhs.uk/cervicalscreening

• Cervical cancer is the second most common cancer amongst women under 35, but screening can help stop it before it starts. Protect yourself - attend your cervical screening. Cervical screening saves lives. For more information visit nhs.uk/cervicalscreening

We now have a team of GP assistants, our GP assistants work very closely with our GP team and provide a high level of administrative support.

Introduction - What is Enhanced Access?

From 1st October 2022, GP Networks (for Horwich: Kildonan House, Pike View and Bolton Community Practice) will be required to provide increased provision of primary care services (enhanced access arrangements). At Kildonan House additional surgeries will be offered between the hours of 6.30pm and 8.00pm Mondays and Fridays and between 9.00am and 1.00pm on Saturdays.  At other times patients from Kildonan House will be able to make appointments at the other Network Practices (either Pike View 6.30pm and 8.00pm on Tuesdays and Thursdays or Bolton Community Practice 6.30pm and 8.00pm on Wednesdays and 9.00am and 5.00pm on Saturdays).  If patients wish to be seen at the other Network Practices please contact Kildonan House in the usual manner and we will make an appointment for you. Whilst there is increased provision, there is a limit to the number of appointments on offer by the Network.

If you require medical assistance please telephone the surgery on 01204 468161 (Monday to Friday) or if the surgery is closed and you require urgent medical assistance that cannot wait until the surgery re-opens please call:

Out of Hours on: 0161 763 8940

NHS 111 Online: 111.nhs.uk

Only call 111 if you cannot cope with your symptoms.

If you have a life threatening medical emergency please dial 999.