Ordering your prescriptions

Order your repeat prescriptions online 24/7 with our online services. Or ring our dedicated answer machine prescription line. 01204462120.  

Did you know you can manage repeat prescriptions from Kildonan House in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit

Find out more about the NHS App at:

Repeat Prescriptions

Repeat prescriptions can be requested in the following ways:

  • You can phone our dedicated prescription line on 01204 462120, this line is available 24 hours per day.
  • Internet (follow the SystmOnline link). Initially you will need to bring proof of ID to the surgery. This is to verify that the login details are given to the correct person and relate to the correct patient record.
  • You can also access Systmonline on your smartphone or android phone

For requests via the internet please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.

Your prescription can be, collected or delivered to you from a pharmacy of your own choosing. For details about this please contact your pharmacy of choice.

If you would prefer to collect your medication, or have it delivered, from our on-site Kildonan Pharmacy rather than picking up your written prescription from here please mark your request with the initials KP and the medication will be ready at 4:00pm the day after you request it.