Dear Patients,

In line with our mission statement, we strive to provide more timely access and monitor our performance on a monthly basis. Dr Tabor, our senior managing partner, has undertaken an audit to measure our performance against the standard we have set. We are pleased to share the results of this audit with you. Our next goal is to ensure that insurance forms and other form requests are processed in a more timely manner. If you think there are other areas that require our attention, please feel free to contact Dr Tabor and Dr Atcha who are keen to hear about your suggestions.

Kildonan House Patient Charter Audit

1. Telephone answering. Aim is to answer 90% of calls within 2 minutes. 

1. GP appointment availability. 3rd available should be available in less than 2 weeks. 

We also conducted a survery monkey to capture patient's experiences with their repeat prescription requests. The comments below summarise the results.

1. Ease of obtaining repeat prescriptions. Target –over 90% of patients should find it easy or very easy to obtain their repeat medication.

Survey done in September 2024. 1084 responses received. 89.34% found obtaining heir repeat medication easy or very easy. Of those who found it difficult 63% felt the problem lay with the practice and 37% felt the problem was with their pharmacy. Multiple comments were received which have been analysed by one of our Advanced Practitioner Pharmacists. An action plan has been developed and the survey will be repeated in the Spring.